How do I request a copy of my personal data?

Send us an in-app message requesting a copy of your personal data. Please be specific on what data you require, as this will help us to find what you want.

Your security

Before we can process your request, we will need to check your name and contact details. If needed we will ask you for a copy of your current passport, drivers licence or other government-issued identify document.

If you are requesting the data on behalf of someone, please provide a letter of authority from the customer. We may also need to contact the customer directly.

About your request

We will review your request. A request usually take up to 30 days to process. If your request is complex, it may take up to 90 days. When your personal data is ready, we will contact you with instructions on how to securely access it.

Your credit file

If your request is about the data held in your credit file/record, please contact the credit reference agencies directly. These are Trans Union, Experian and Equifax.

Fees and right to decline

If we reasonably believe the request is manifestly excessive, we will charge a £10 fee.

If we reasonably believe the intent of the request is to harass us and to cause delays and disruption, we may decline the request.