TroubleshootingFAQs Featured What to do when someone dies I can't see/tap a proceed button (iPhone) I deleted the app I forgot my password I forgot my username My app isn't working Why am I being asked to reconnect to my bank? I changed employer. I want to reassign the top-up. I'm having trouble making a payment. How do I pay for a missed subscription or repayment? How do I update my card / payment details? I'm having trouble making a payment. How do I pay for a missed subscription or repayment? How do I update my card / payment details? I'm having trouble setting up my debit card I can't see the early top-up button I've been paid but the app hasn't detected it